Support

Contact us

Email helpdesk@bitwe.pt with the subject «67 CLUB — Support». Include your phone model, system and app versions, username if known, and what happened. Do not send passwords, tokens or unnecessary videos of other people.

For privacy rights, read our Privacy policy. To request deletion without the app, visit Delete account and data. For abusive content, report a problem.

Movement is not counted

Use the installed app on a compatible phone. On iPhone, check Settings → Privacy & Security → Motion & Fitness if that option is available. On Android, ensure sensors are not disabled in developer options. Return to the app and retry. Browsers provide a preview and may not support gameplay.

Do I have to record my face?

No. Camera and microphone are optional. Skip recording and play. If enabled, the countdown and battle are recorded with audio to create a Reel that both players can save and share. You can revoke permissions in device settings.

Where is my Reel?

Open the battle history. Creation and the initial download need connectivity. Once saved in the app, you can replay and share the video offline. The server deletes the video and originals after both players acknowledge their copies. Clearing app data, uninstalling or switching phones may make your copy unavailable.

I lost my account

This version uses a device session without email or password recovery. We cannot promise to recover a lost session. Contact us to review your case or request deletion; proportionate ownership verification will be required. Knowing a public username does not grant access.

Player safety

You can decline challenges or stop battles. If you encounter inappropriate conduct or content, send a report with the username, approximate date and battle reference if available. For immediate danger, contact local emergency services. Do not redistribute illegal content when reporting.